Privacy Policy

Last updated: May 18, 2026

5280 Access ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website at 5280access.com, our AI-assisted phone support service, and any related communications by SMS or email.

Information We Collect

Information You Provide

• Contact details — name, business name, email address, phone number, building or facility name, and the message you submit through our contact form.
• Support call content — when you call our AI support line, we capture an audio recording and/or transcript of the conversation, including any building, hardware, and troubleshooting details you share.
• Account information — if you create an account for the building portal, we store credentials, PINs, and your building's hardware inventory and service history.
• Reorder requests — name, shipping address, billing information, and items requested.

Information Collected Automatically

• Analytics data — we use Google Analytics 4 to understand how visitors use our site. By default, analytics storage is denied until you accept the cookie banner. Data collected may include pages viewed, time on site, approximate location, device type, and referring URL.
• Caller phone number — when you call our support line, your phone number is automatically logged so we can route follow-up texts and identify return callers.
• Call duration and metadata — start time, end time, and outcome of each support call.

How We Use Your Information

• To provide AI-assisted technical support and resolve your service requests.
• To send requested follow-up materials by SMS or email (wiring diagrams, call summaries, part links).
• To maintain a service history for your building so future calls benefit from prior context.
• To process reorders and ship requested credentials and hardware.
• To improve our service, including refining the AI's responses based on past interactions.
• To comply with legal obligations, prevent fraud, and protect our rights.

How We Share Your Information

We do not sell your personal information. We do not share your information for third-party marketing purposes. We share limited information only with service providers that help us operate the service, including:

• Twilio — telephony and SMS infrastructure (phone calls, text messages).
• Anthropic — AI processing of call transcripts to generate responses.
• ElevenLabs — text-to-speech for AI voice responses.
• Google Analytics — anonymized website usage analytics.
• Netlify — website hosting.
• Payment processors and shipping carriers — when you place a reorder.

Each of these providers is contractually bound to handle your data only for the purposes we direct. We may also disclose information if required by law, subpoena, or to protect against fraud or abuse.

SMS Communications

When you explicitly consent to receive text messages from us through one of the channels listed below, you agree to receive transactional SMS messages related to your account or your service request:

• Checking the SMS-consent checkbox during signup at portal.5280access.com/signup
• Toggling the "Text messages" preference on in your account settings
• Checking the consent box on our contact form at 5280access.com
• Texting an opt-in keyword (START, SUBSCRIBE, JERRY, or SUPPORT) to (510) 322-2377

Messages may include PIN deliveries, call summaries, troubleshooting documents you requested during a support call, service follow-ups, and account alerts. We never use SMS for marketing, advertising, or promotional content.

Message and data rates may apply based on your mobile plan. Message frequency varies — typically a few messages per support call (if opted in) and none in between. Reply HELP for help. Reply STOP, CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, OPTOUT, or STOPALL to opt out at any time. We do not share mobile opt-in data with third parties for marketing purposes. Full SMS program details are at 5280access.com/messaging.

Data Retention

We retain your information for as long as your account is active or as needed to provide service, plus a reasonable period afterward to satisfy legal, accounting, or reporting requirements. Call transcripts are retained as part of your building's service history. You may request deletion of your data by contacting us — see below.

Data Security

We use industry-standard safeguards including encryption in transit (TLS), encryption at rest, access controls, and audit logging. No system is completely secure, but we take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction.

Your Choices

• Cookies — you can decline analytics cookies in the banner on our site, or clear them in your browser settings.
• Text messages — reply STOP to any message to opt out immediately.
• Email — request to be removed from our follow-up emails by replying or contacting us.
• Account data — request a copy or deletion of your account data by contacting us.

Children's Privacy

Our service is for business and facility maintenance use. We do not knowingly collect information from anyone under 13. If you believe a child has provided us with information, contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be announced on our website. Continued use of the service after changes are posted constitutes acceptance.

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